Naughty Nuptials - Our Policies
Here at Naughty Nuptials we are completely dedicated to your complete satisfaction. If you have any suggestions or comments please contact us.
Our Contact details:
Tel/Fax: 01256 850040
Making A Purchase
Making a lingerie purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept all major credit cards.
You will automatically receive confirmation of order and this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular lingerie product for some reason.
Shipping And Handling
Postal and packing within the UK is charged at £5.95 for the first lingerie item and thereafter £2.50 for each subsequent item.
Postal and packing within the EU is charged at £9.95 for the first lingerie item and thereafter £3.50 for each subsequent item.
Postal and packing to the USA or rest of the world is charged at £11.95 lingerie for the first item and thereafter £4.00 for each subsequent item.
Please note that you may be liable to pay your countries import duty and tax if you are ordering from outside the UK.
Where goods are in stock orders for mainland UK will generally be delivered within 3- 5 business days (Monday to Friday excluding bank holidays). International orders are usually received in less than 21 days. Delivery will be made to the address stated on the order form and may be sent via post or courier.
Some lingerie items, when not in stock may take 3 to 4 weeks for delivery. These are usually noted in our website shop and we will always contact you directly to confirm the delivery date.
If your item is not in stock, we will place it on ‘back order' for you. You will always be contacted with the option to cancel your order if you would prefer not wait.
Due to the personal nature of our products we do not accept returns or exchanges if you change your mind or if a product does not fit. This does not affect your statutory rights.
Please ensure that you refer closely to our Size Guide as this will give you all of the information that you need.
There are some exceptions to this rule and these products are clearly marked as such.
Where goods are faulty we will either replace or refund 100% of the value of the goods.
For the return of faulty goods please notify us within 7 days of delivery and we will advise you of the returns address and issue you with a 'GRN' - Goods Returns Number.
We recommend that you obtain proof of postage, as we shall not be held responsible for goods lost in transit. For goods paid for with a credit card or debit card, we will make credit adjustments directly to your account number.
Credit Card Security
There is no need for you to have any concerns about credit card security. When your order is placed with our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you have any doubts about the safety of paying us online, please give us a ring on 01256 850040
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.